A small number of non-members have alerted Kindred to fraudulent phone calls they have received where callers claim to be Kindred staff members.
This is a case of telephone “spoofing”, when fraudsters alter the Caller ID to show a different number so they can mislead the call recipient into believing that the call is either local and/or from a trusted organization.
At this point, we have not seen a direct impact to any Kindred members; however, it is possible that a spoofed call reaches a member. Kindred staff members will never ask you to disclose your password / Personal Access Code (PAC) or debit card PIN.
If you receive a call that you believe may be fraudulent, please end the call and contact Kindred at 1.888.672.6728.