Update: The intermittent debit card issues impacting Kindred members were resolved at 7:40pm. We apologize for any inconvenience this may have caused.
Our ATM network partner has made us aware of a service disruption that may affect Kindred members. Intermittent outages are affecting point-of-sale/debit card transactions, ATM transactions, and Interac® Online payments. Our partner is working diligently to resolve the issue. We apologize for any inconvenience this disruption may cause you, and we’ll update this notice when more information is available.
A small number of non-members have alerted Kindred to fraudulent phone calls they have received where callers claim to be Kindred staff members.
This is a case of telephone “spoofing”, when fraudsters alter the Caller ID to show a different number so they can mislead the call recipient into believing that the call is either local and/or from a trusted organization.
At this point, we have not seen a direct impact to any Kindred members; however, it is possible that a spoofed call reaches a member. Kindred staff members will never ask you to disclose your password / Personal Access Code (PAC) or debit card PIN.
If you receive a call that you believe may be fraudulent, please end the call and contact Kindred at 1.888.672.6728.
The transition to the new kindredcu.com on Tuesday, May 11 will likely result in intermittent service disruptions in the early afternoon.
Should you be unable to load kindredcu.com on May 11, you can continue to access your accounts through the Kindred Credit Union App or Phone Banking. Our new app is available for Personal members on the Apple App Store and Google Play Store. Business members should continue to use our legacy app on the Apple App Store and Google Play Store. Phone Banking can be accessed by calling 1.844.320.5380.
Please note, that when using the new kindredcu.com your memorized account information for online banking access will be lost. To minimize the possibility of interruption, please ensure that you have your Access Card number readily available. You will be able to use the same PAC (or password); however, you should note that any login details saved by your browser will likely be lost in the migration.
When using online banking on May 12 and beyond, you may wish to set up a new memorized account by clicking “Add a Memorized Account” before you log in.
If you have any questions about accessing online banking or setting up your memorized accounts, please call our Member Contact Centre at 1.888.672.6728 or email firstname.lastname@example.org.
Due to some recent updates to our ‘legacy’ mobile app, your saved login may not appear. If this happens, simply enter your full Access Card number on the login page to access your accounts.
If you are a personal member now would be a great time to download our NEW Kindred Credit Union app.
We apologize for any inconvenience.
Our Mobile Deposit (Deposit Anywhere™) system will be undergoing a scheduled upgrade from 3:01 a.m. Sunday, April 25 to 2:59 a.m. Monday, April 26.
During this time, Mobile Deposit (Deposit Anywhere™) will be unavailable and members will be unable to deposit cheques. Anyone attempting to use the service will receive a “System not available” error message.
We apologize for any inconvenience this change may cause.