Service Notices

Apr 26, 2021 /

Intermittent disruption to on May 11

The transition to the new on Tuesday, May 11 will likely result in intermittent service disruptions in the early afternoon.

Should you be unable to load on May 11, you can continue to access your accounts through the Kindred Credit Union App or Phone Banking. Our new app is available for Personal members on the Apple App Store and Google Play Store. Business members should continue to use our legacy app on the Apple App Store and Google Play Store. Phone Banking can be accessed by calling 1.844.320.5380.

Please note, that when using the new your memorized account information for online banking access will be lost. To minimize the possibility of interruption, please ensure that you have your Access Card number readily available. You will be able to use the same PAC (or password); however, you should note that any login details saved by your browser will likely be lost in the migration.

When using online banking on May 12 and beyond, you may wish to set up a new memorized account by clicking “Add a Memorized Account” before you log in.

If you have any questions about accessing online banking or setting up your memorized accounts, please call our Member Contact Centre at 1.888.672.6728 or email

Apr 23, 2021 /

Mobile App Saved Logins may not Appear

Due to some recent updates to our ‘legacy’ mobile app, your saved login may not appear.  If this happens, simply enter your full Access Card number on the login page to access your accounts.

If you are a personal member now would be a great time to download our NEW Kindred Credit Union app.

We apologize for any inconvenience. 

Apr 23, 2021 /

Mobile Deposit (Deposit Anywhere™) Scheduled Service Disruption

Our Mobile Deposit (Deposit Anywhere™) system will be undergoing a scheduled upgrade from 3:01 a.m. Sunday, April 25 to 2:59 a.m. Monday, April 26.

During this time, Mobile Deposit (Deposit Anywhere™) will be unavailable and members will be unable to deposit cheques. Anyone attempting to use the service will receive a “System not available” error message.

We apologize for any inconvenience this change may cause.