Service Notices

Sep 15, 2022 /

Update – Canada Post is discontinuing their ePost service

Canada Post is discontinuing their ePost service as of December 2022, and restricting changes or new subscriptions to ePost as of June 2022. If you are a current ePost user, you’ll notice links to ePost will be removed from Kindred’s online banking and Mobile App platforms as of September 15, 2022.

If you have additional questions regarding ePost, you can visit the following FAQ for information from Canada Post: https://www.canadapost-postescanada.ca/cpc/en/support/kb/receiving/e-post/how-to-use-epost-answers-to-faq

For online banking support, you can call our Member Contact Centre at 1.888.672.6728, or email info@kindredcu.com.

Sep 12, 2022 /

Member Account Statements Issue – Update on August Statements

Further to our Service Notice on August 18, 2022, as Kindred continues to work with our statement provider to ensure the quality of our member account statement envelopes, we will experience a shipping delay of the August statements. Statements will not be mailed until later this week and should be received by members two to three business days after that. We apologize for any inconvenience that this may cause.

If you have any questions or concerns, please Contact Us.

Aug 18, 2022 /

Member Account Statements Issue

Kindred is aware of an issue affecting a portion of July member account statements wherein the envelope has a cut on the right side. We are working with our statement provider to determine the root cause of the issue and to ensure a plan is in place to reduce the possibility of this re-occurring in the future. At this time, we do not believe member information was at risk since the contents of the envelopes do not appear to have been tampered with or removed. We apologize for any inconvenience that this issue has caused.

If you have any questions or concerns, please Contact Us.

Jul 08, 2022 /

Nation-Wide Rogers Outage

With the resumption of most Rogers systems, all Kindred services are operating as usual. 

Our branches and Member Contact Centre will re-open for regular business on Monday July 11, 2022.

Visit www.kindredcu.com/contact-us for regular hours of operation.

Until then, for online or phone banking tech support, please ​call 1.888.273.3488 or email techsupport@kindredcu.com

To report a lost or stolen Kindred debit card, please call 1.888.277.1043
To report a lost or stolen Kindred credit card, please call 1.855.341.4643

We recognize the Rogers outage seriously impacted many people and businesses across Canada.  We want to thank our dedicated staff members who worked diligently to resolve as was within our control, while serving our members and each other with compassion and stewardship.

Thank you for your understanding as we navigated this unexpected interruption.

Oct 28, 2021 /

Branch Hours and Drop Box Changes

Kindred is pleased to announce the following branch hours, effective Monday, November 15, 2021.

Aylmer, Kitchener, Leamington, Mount Forest, New Hamburg and Waterloo:
Monday to Wednesday, and Friday: 9:30 a.m. to 5 p.m.
Thursday: 9:30 a.m. to 6 p.m.

Elmira:
Monday to Wednesday: 9:30 a.m. to 5 p.m.
Thursday and Friday: 9:30 a.m. to 6 p.m.

Milverton:
Monday to Wednesday, and Friday: 9 a.m. to 5 p.m.
Thursday: 9 a.m. to 6 p.m.

Extended Service Hours
The Member Contact Centre offers extended hours to serve you better! Call us at 1.888.672.6728 from 8 a.m. to  6 p.m. every weekday or email us at info@kindredcu.com. From GIC renewals and loan renewals to online banking support, we can do a lot more over the phone than you might expect!

Branch Drop Boxes
Those of you who have taken advantage of our branch drop boxes for convenient, contactless service will be happy to know that you can continue to use your branch drop box in the same way. in fact, the option for dropping off personal deposits, business deposits, signed paperwork, and financial documents, as well as thank-you notes and cookies (much appreciated!), has always been available. However, given changing service needs we will return to checking drop boxes once daily. Effective Monday, November 15, drop boxes will be emptied once per day, first thing every morning. This means that items dropped mid-day will not be processed until the following business day.

Oct 04, 2021 /

Online Banking Service Disruption

Network development by our online banking provider is scheduled between 11:00 and 11:30 p.m. EST on Wednesday, October 6. As a result, members may experience brief and intermittent disruptions and be unable to access kindredcu.com and log in to online banking at this time. We apologize for any inconvenience this service disruption may cause.

Sep 16, 2021 /

Intermittent Debit Card Issues

Update: The intermittent debit card issues impacting Kindred members were resolved at 7:40pm. We apologize for any inconvenience this may have caused.

Our ATM network partner has made us aware of a service disruption that may affect Kindred members. Intermittent outages are affecting point-of-sale/debit card transactions, ATM transactions, and Interac® Online payments. Our partner is working diligently to resolve the issue. We apologize for any inconvenience this disruption may cause you, and we’ll update this notice when more information is available.

Apr 23, 2021 /

Mobile App Saved Logins may not Appear

Due to some recent updates to our ‘legacy’ mobile app, your saved login may not appear.  If this happens, simply enter your full Access Card number on the login page to access your accounts.

If you are a personal member now would be a great time to download our NEW Kindred Credit Union app.

We apologize for any inconvenience. 

Apr 23, 2021 /

Mobile Deposit (Deposit Anywhere™) Scheduled Service Disruption

Our Mobile Deposit (Deposit Anywhere™) system will be undergoing a scheduled upgrade from 3:01 a.m. Sunday, April 25 to 2:59 a.m. Monday, April 26.

During this time, Mobile Deposit (Deposit Anywhere™) will be unavailable and members will be unable to deposit cheques. Anyone attempting to use the service will receive a “System not available” error message.

We apologize for any inconvenience this change may cause.